Fees & Payment

Service Fees

Making a decision to seek help is a big step. For this reason, I offer a free telephone consultation (10-15 minutes), so that we may discuss your reasons for wanting to begin therapy and so you can become more familiar with my services and treatment approach. This time will also be used for us to discuss your goals for therapy and to determine if the services I provide and my therapeutic style are a fit for your goals and needs.

There are standard fees for my therapy and assessment services. However, reduced rates for services are offered to:

  • College students
  • Pregnancy and postpartum clients


Payment is due at the time of service. I accept the following forms of payment:

  • Cash
  • Personal checks
  • Major credit cards


Payment Terms

Information regarding insurance reimbursement for clients with PPOs and a service plan for clients with HMOs is provided below. If you are a cash pay client, there are some benefits of choosing this option, as opposed to requesting reimbursement from your insurance company. Here are a few:

  • You will have the flexibility to work with me in determining your number of therapy sessions
  • You will not have to submit paperwork to your insurance company, listing a diagnosis and treatment plan
  • You can choose how you would like to disclose information regarding your treatment to other parties (e.g., when applying to other insurance companies in the future)


Insurance


I am a provider for the following insurance plans:

  • Aetna
  • Blue Shield
  • CHIPA / College Health
  • Coventry
  • First Health
  • GEHA
  • Health Net



For clients with HMO coverage:

For clients with other HMO insurance coverage (not the ones listed above), I offer an HMO Rate Service Plan to assist in making out-of-network services affordable. Plan is available for those who qualify for services. Please call for details.


For clients using their PPO coverage:

If you have one of the insurance plans listed above, please call to check if I am in network for your PPO coverage. If I am not in network with your PPO plan and you would still like to use your insurance to cover the costs of your sessions, please note that I will be identified as an "out-of-network" provider by your insurance company. I will not bill your insurance directly. Instead, after a month of sessions, I can create a superbill for you to submit to your insurance company for reimbursement (per your request).

If you decide to activate your insurance for reimbursement, please note that some types of coverage do not reimburse for out-of-network providers. Others do reimburse, but only partially. It is your responsibility to investigate this option with your insurance company prior to your first visit with me. Here are some standard questions that you can ask your insurance company representative about your reimbursement options:

  • Do I have mental health coverage under my current health insurance plan?
  • Does my mental health coverage include reimbursement for out-of-network providers?
  • What is the amount or percentage of reimbursement?
  • How many therapy sessions, and what type of therapy (e.g., individual, couple's, family) does my insurance cover?
  • Which out-of-network therapists (e.g., psychologists, LMFTs) can I visit in order to be reimbursed?
  • Is there an out-of-network deductible that needs to be met for my mental health coverage?


Session Cancellations

As with other appointments in life, there may be a time when you will have to cancel a therapy session. If this occurs, I ask that you please contact me 24 hours in advance (one business day), so that I can offer the appointment time to another client. The full session fee is charged for late cancellations (those made less than 24 hours in advance), unless the cancellation is due to a true emergency. This charge will be added to the balance of your next visit.
Services and Information
    How can one live without growing? How can one grow without healing?            Call today:  951.291.7080
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The Psychological Services

of
Chyneitha Cook, Psy.D.

Licensed Clinical Psychologist
PSY 24985


Riverside Location

7177 Brockton Ave., Suite 226
Riverside, CA 92506

Upland Location

876 N. Mountain Ave., Suite 200W
Upland, CA 91786

Pasadena Location

255 S. Euclid
Pasadena, CA 91101

Phone

951.291.7080

E-mail

dr.nenecook@gmail.com

Web

www.HealGrowLive.com
www.plansofhope.com

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Dr. Cook offers individual therapy, couples therapy, and psychological testing services for adults residing in Pasadena, Monrovia, Riverside, Corona, Upland, Claremont, Chino, San Bernardino, Rancho Cucamonga, Fontana, Ontario, Loma Linda, and other neighboring cities in Riverside, San Bernardino, and Los Angeles counties. Psychoeducation and other mental health information is provided at appointments to  assist clients as they progress through the stages of their therapy. The links and information presented on this website are for informational purposes only. They are not meant to be used to diagnose any particular condition or disorder. The information presented here is also not meant to replace the professional opinion and advice of your physician. If you are experiencing any of the symptoms discussed and you are in need of immediate assistance, please call 911 or visit the emergency room of your local hospital.

Copyright © 2013 Chyneitha Cook, Psy.D.    All rights reserved.



  • Humana
  • LA Care
  • Life Synch
  • MHN
  • Magellan Behavioral Health
  • Out of Network PPO Plans